AI Agent
Set up, train and tune the AI agent that answers your customers in chat.
- AI Agent overview The AI Agent answers your customers in the chat when nobody from your team has joined the conversation. It writes its replies from what you have taught it: your…
- Training the AI agent The agent only knows what you give it. Everything it learns from lives on AI Agent → Train, in three places. Your Knowledge Base Switch on Use my Knowledge Base…
- Snippets and unanswered questions Snippets are short answers you write yourself, in your own words, for one question or topic each. They are the quickest way to teach the agent something that is…
- Setting the AI agent's behavior **AI Agent → Behavior** controls who the agent is, how it writes, and how careful it is before sending. These settings shape every reply, so you rarely need to spell them out in instructions.
- Actions: letting the agent look things up Knowledge answers "how does this work?". Actions answer "where is my order?". An action is an HTTP request the agent can make to your systems during a…
- Testing the AI agent **AI Agent → Test** runs the real agent against your real knowledge. Nothing is saved and no customer sees it, so use it freely: after adding a source, after writing a snippet, after changing the tone.