When a step's element isn't on the page

A tooltip needs its element on the page. If the element is late, the step waits up to 3 seconds for it. If it still isn't there, the tour does what you chose under If an element isn't on the page:

• Skip that step: the default. The tour goes on to the next step.
• Show the step in the centre of the page, as a pop-up.
• End the tour.

Finding the step to fix

Every time a step's element is missing for someone, it is counted. When that happened in the last 7 days, the tour's editor marks the step with This element wasn't on the page for some visitors and a Pick it again link, which opens the builder on that step.

Common causes:

• The element is on another page. Send the previous step there with Go to a page.
• The element only appears after something opens, such as a menu or a drawer. Open it with Run an in-app action on the previous step, or let people open it themselves with Click this element.
• Your app's layout changed and the selector no longer matches. Pick the element again, or give it a data-usersignal-target attribute so it keeps matching.